Frequently Asked Questions

What types of cookies do you offer?

We offer 4 flavors of Crinkles (Chocolate, Chocobutternut, Ube and Red Velvet. And 8 Flavors of Gourmet cookies

  • Nutella Hazelnut Cookie
  • Biscoff White Chocolate Cookie
  • Pistachio White Chocolate Cookie
  • Ferrero Rocher Walnut Cookie
  • S’mores Walnut Cookie
  • Butterscotch Dulce Pecan Cookie
  • Almond Cookie
  • Ube Coconut Cookies (Small Cookies)

Where are you located?

Crinklez Bakeshop is located in Daly City, CA. We do not have a physical store yet. In our online store you can place your order with shipping or pick up. For pick up we are located in Daly City, CA

Do you offer online ordering?

In our online store you can place your order with shipping or pick up. For pick-up we are located in Daly City, CA

What are your store hours?

  • We do not have a physical store yet.

Pickup day: SaturdayPickup times: 12pm-4pm 25 Washington St, Daly City, CA (iKitchens)

What are your shipping and pick-up days and times?

We ship in the United States Nationwide. We do not deliver to Daly City. Shipping day: Monday of each week.

Pickup day: Saturday
Pickup times: 12pm-4pm

25 Washington St, Daly City, CA (iKitchens)

By placing my order, I understand that the shipment of all weekly menu orders (Saturday through Thursday) will be processed on Friday and will take 3-4 business days to be shipped on Monday by the shipping company.

These days and times may vary if we attend an event, bazaar or pop up shop. Check the HOME page for upcoming events. Also the description of the cookies or the calendar to choose the day of pickup or shipping shown before Checkout.

What happens if I can't pick up at the time and day you set?

You can write us at info@crinklezbakeshop.com and we will be glad to find the most convenient day and time for both of us.

Do you offer delivery?

At this time we do not offer delivery service.

How long does shipping take?

1-4 BUSINESS DAYS

We ship cookies every Monday of each week. If you placed an order on a Tuesday, It will be shipped on the next Monday.

Orders shipped to regional locations will typically take up to 4 business days to arrive once shipped. If you modify your shipping address after your order is placed, there will be a 1-3 business day delay in receiving your order while the parcel is held in transit for re-direction.

To ensure freshness of cookies once you receive, all cookies are shipped via USPS Priority Mail.

What are the shipping costs?

Shipping Fees are calculated depending on your delivery location and the weight of your order.

We offer free shipping for orders $35 and up all over United States.

Can I track my order?

Yes, you will receive an email notification once your order is shipped with tracking information.

Do you offer local pickup?

  • Yes, Pickup day: Saturday
    Pickup times: 12pm-4pm
    25 Washington St, Daly City, CA (iKitchens)

Cookies can be ordered through local pick up every Saturday directly on our website. You can click here to start ordering locally.

What payment methods do you accept?

We accept all major credit cards such as Visa, Mastercard, American Express, Discover, JCB, Unionpay.

We also accept PayPal and Shop Pay.

Do you offer bulk discounts or wholesale pricing?

Yes! When ordering $1,000 or more worth of cookies (exclusive of taxes) (for example, that's 167 pcs or more of our 150g Gourmet Cookies), you will receive a 10% discount off your order.

Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.

Can I customize my cookies (flavors, designs)?

We do not offer customization at the moment.

Do you offer corporate or event catering?

Absolutely! We love sending cookie joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form or email info@crinklezbakeshop.com

Can I request special packaging or gift wrapping?

- We do not offer customization at the moment

- All cookies will be shipped in a regular shipping box

- We can include a greeting card inside the shipping box with additional $3.00 Fee

Do you offer gluten-free, vegan, or nut-free cookies?

No, All our cookies may contains wheat, eggs, nuts, soy, dairy.

Is your bakeshop safe for customers with food allergies?

ALLERGENS: dairy, eggs, soy, wheat, peanuts, tree nuts

CRINKLEZ BAKESHOP cookies are made by hand using shared equipment, which processes dairy, peanuts, soy, tree nuts and wheat. If you have a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.

What ingredients do you use?

We only use sugar and butter as natural preservatives.

How can I preserve your cookies?

Our cookies can be kept in the same well-sealed package for up to 1 week.

To consume them warm and with that soft consistency in the center, you can give them a touch of heat in the microwave, outside the package, for 10 seconds, although we highly recommend doing this in a preheated oven at 350F-180C for 5-8 minutes.

If you wish to store them for later consumption, we recommend freezing them in the same package well sealed and additionally in an airtight container for up to 2 months. To consume them warm and soft, take them frozen to a preheated oven at 350F-180C (out of the package) for 8-10 minutes or until the heat has reached the center of the cookie.

What if I have a problem with my order?

If your item arrives faulty or incorrect, we require a photo of the defect to assess refund eligibility. Without a photo, we are unable to assess your claim. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number or proof of purchase. To start a return, you can contact us at info@crinklezbakeshop.com. If your return is accepted, we will issue next steps via email.

Do you accept returns or exchanges?

Due to the perishable nature of our products and the fact that we cannot control how our products are transported and stored in the shipping process, once delivered to the customer, Crinklez Bakeshop does not accept returns or exchanges. Sales are final.